Refund Policy - Radical.Life

Refund Policy

You may request a refund within 30 days of purchase. You must contact us by submitting a request to support@kirstenroberts.com within 30 days of your purchase.

We comply with the Australian Competition and Consumer Commission in regards to returns and refunds. Please go to https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#replacements-and-refunds to read about Australian Consumer Law.

You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

Repairs

If the problem with a product or service is minor, you must accept a free repair if the business offers you one.

If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:

get it done elsewhere and pass on the costs to the business
ask for a replacement
ask for a refund
recover compensation for the drop in value below the price paid.
Repair notices

Under the Australian Consumer Law, businesses accepting goods for repair must provide consumers with repair notices when:

the goods being repaired are capable of retaining user-generated data, for example, mobile phones, computers, portable music players and other similar electronic goods
it is the repairer’s practice to supply refurbished goods rather than repair defective goods, or to use refurbished parts in the repair of defective goods.
The consumer must receive the repair notice in writing before the goods are accepted by the business for repair.

Replacements and refunds

You can ask for a replacement or refund if the problem with the product is major.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

The business may take into account how much time has passed since you bought the product considering the following factors:

type of product
how a consumer is likely to use the product
the length of time for which it is reasonable for the product to be used
the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid.

What is a major problem?

A product or good has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it is unsafe
it is significantly different from the sample or description
it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.
A service has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
it creates an unsafe situation.
Returning the product

You are responsible for returning the product, unless the cost of doing so is significant. In this case, the business must organise and pay for the return or exchange.

Examples of goods the supplier would have to collect:

127 cm LCD TV
bed
swimming pool filter connected to a pool by fixed pipes
extension ladder stuck in the extended position.
You do not have to return products in the original packaging in order to get a refund.

In compliance with Australian Consumer Law, we may not offer you a refund on services where the entirety of the service has been delivered to you as agreed. We may also request you to show proof of work completed, or otherwise substantiate your claim for a refund, including covering the points listed under Major Problems above. If you purchased a physical product that we shipped to you, you may be required to return the entire product back to us before we process your refund.

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